Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates We offer the following shipping options within the United States:
- Standard Shipping (5–10 business days): calculated at checkout
- Expedited Shipping (2–5 business days): calculated at checkout
International shipping times vary by destination and may take 10–21 business days.
Free Shipping Free standard shipping is available on qualifying orders. Check our current promotions for eligibility.
Shipment Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages Luna City is not responsible for delays caused by carriers or customs. If your package is lost, please contact us at support@lunacity.store and we will work to resolve the issue.
International Orders International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.